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How pohon4 Handles Your Personal Information

pohon4 collects only the data we need to run your account, process deposits through DANA, OVO, GoPay and QRIS, and deliver support — nothing more.

Data Minimisation PolicyDANA, OVO, GoPay & QRIS Transactions CoveredRight to Access & DeleteEncrypted Account StorageIndonesia Region Scope
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pohon4 How pohon4 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to correct, export or remove your personal data, our privacy support team is the right place to start. We respond to all data requests within 3 business days. You can reach us via live chat on the pohon4 site, available 07:00–23:00 WIB every day, or by email for requests that need a written record. Our team based in Indonesia handles queries from cities including Bandung, and responses arrive in the same language you write to us in.

Team online

Live Chat

Available 07:00–23:00 WIB daily directly on the pohon4 site. Use this channel for quick questions about what data we hold or how your DANA and OVO payment records are stored.

Email Support

Send a written data request to our privacy address and receive a formal response within 3 business days. Attach your registered account email so we can locate your records quickly.

Account Settings

Log in to your pohon4 account, navigate to Settings, then Privacy to review stored details, update your contact information, or submit a deletion request without contacting support directly.

DATA HANDLING STANDARDS

Explore How We Secure and Retain Your Data

We apply AES-256 encryption to all stored account data and use TLS 1.3 in transit so that your personal details and payment identifiers remain protected at every point.

AES-256 Encryption

All account data — including your DANA and OVO payment identifiers — is stored using AES-256 encryption. Only authorised internal systems can decrypt records, and access logs are audited monthly.

Cookie Controls

We set only session and fraud-detection cookies by default. You can review and adjust cookie preferences in your account settings or via your browser at any time without affecting core account functionality.

Retention Schedule

Active account data is kept while your account is open. If your account becomes dormant for 24 months, we remove personal data from active servers, where local law permits us to do so.

Third-Party Sharing

We share data only with payment processors such as QRIS and GoPay networks to complete your transactions. We do not sell, rent or exchange personal data with advertisers or unaffiliated data brokers.

Account Security Alerts

Unusual login attempts trigger an automatic email alert to your registered address. You can review active sessions inside account settings and terminate any session you do not recognise instantly.

Data Request Process

Submit a data access, correction or deletion request through live chat or email. We verify your identity against your registered account, then complete the request within 3 business days and confirm by email.

Switch to the Answers You Need About Your Data

The questions below cover the most common things you may want to know about how we collect, store and delete your personal data on pohon4. If your question is not covered here, our live chat team is available 07:00–23:00 WIB daily to assist.

We collect your name, email address, date of birth and the payment identifiers linked to DANA, OVO, GoPay or QRIS. We also log device type and IP address to protect your account from unauthorised access.

We share data only with payment processors needed to complete your DANA, OVO, GoPay or QRIS transactions. We do not sell or share your information with advertisers or unrelated third-party organisations.

We keep your data while your account is active. If no login or transaction occurs for 24 months, we purge personal data from active storage, where local law permits. You can request deletion at any time before that.

Contact us via live chat between 07:00–23:00 WIB or send an email to our privacy address. After we verify your identity against your registered account, we deliver your data export within 3 business days.

Yes. Submit a deletion request through live chat or email. We will remove your data from active systems within 3 business days, subject to any retention obligations that depend on local law.

By default we set only session management and fraud-detection cookies. No advertising or behavioural profiling cookies are placed without your consent. You can adjust these in your browser or account settings at any time.

Payment identifiers for GoPay, QRIS, DANA and OVO are stored with AES-256 encryption and transmitted over TLS 1.3. Only the specific internal systems required to process your transaction can access these records.

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